value Archives - BAs Without Borders

June 6, 2019 In Business Analysis, Customer Service, Customer Service, Feedback, Leadership By Heather Mylan-Mains

3 Ways to Provide Excellent Customer Service and Put Your Customer First

I know most of us respond to excellent customer service with repeat business. Recently I was the recipient of some poor customer service that ended with me never wanting to come back. I know I am not unique in this experience, you likely have had

May 1, 2018 In Business Anlaysis, Critical Thinking, Documentation By Heather Mylan-Mains

BAs Are Note Takers

There is a common perception about people working as business analysts. In teams all around the world at this moment, a business analyst is hearing something like ‘oh good you’re here, we need someone to take notes!’ . It’s an interesting idea to consider that